gopeso Casino Privacy Policy

01Who We Are

gopeso Casino ("gopeso", "we", "us", "our") is the data controller responsible for personal data collected through the gopeso.cam website and all associated platform interfaces. gopeso operates as a PAGCOR-licensed online casino and sports betting platform serving Filipino players across the Philippines.

As a licensed operator under the Philippine Amusement and Gaming Corporation (PAGCOR), gopeso is subject to the data protection and anti-money laundering requirements of Philippine law. Our Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act of 2012. Players may contact our DPO at any time via [email protected] with the subject line "Data Privacy Request."

02Personal Data We Collect

gopeso collects the following categories of personal data from players and platform visitors:

Identity & Contact Information

Collected during registration and KYC (Know Your Customer) verification as required by PAGCOR licensing conditions and Philippine anti-money laundering regulations.

Financial Information

Collected to process deposits and withdrawals, comply with AMLC reporting obligations, and detect fraudulent or suspicious financial activity.

Gaming & Behavioral Data

Used to deliver personalized game recommendations, administer bonuses and promotions, monitor for problem gambling indicators, and fulfill PAGCOR reporting requirements on player activity.

Technical & Device Data

Collected automatically when you access gopeso.cam. Used for platform security, fraud detection, geolocation verification (ensuring access from a permitted jurisdiction), and platform performance optimization.

03How We Collect Your Data

gopeso collects personal data through the following mechanisms:

• Direct submission: Information you provide when registering a gopeso account, completing KYC verification, contacting customer support, or submitting a complaint.
• Automated collection: Technical data (IP address, device identifiers, browser data) collected automatically when you visit gopeso.cam through cookies, log files, and similar tracking technologies.
• Payment provider data: Transaction confirmation data received from GCash, Maya, BPI, BDO, and other integrated payment providers when you make deposits or receive withdrawals.
• Game provider data: Session and wagering data transmitted by our licensed game providers (such as JILI, PG Soft, Pragmatic Play) to gopeso's central platform for account crediting and regulatory reporting.
• Identity verification services: Data returned by third-party KYC and liveness verification providers used to authenticate your identity and government-issued identification documents.
• Public sources: In limited circumstances, gopeso may verify identity or address information against public records or commercially available databases as part of AMLC-mandated due diligence.

04Purpose & Legal Basis for Processing

The table below summarizes each purpose for which gopeso processes personal data, the legal basis under RA 10173, and the specific data categories involved:

05Data Sharing & Disclosure

gopeso does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Personal data is shared only in the following circumstances and only to the extent necessary for the stated purpose:

Regulatory Authorities

gopeso is legally required to share player data with PAGCOR as part of its licensing obligations, including periodic player activity reports and responses to specific regulatory inquiries. gopeso is also required under RA 9160 (Anti-Money Laundering Act) to report covered and suspicious transactions to the Anti-Money Laundering Council (AMLC). We do not require player consent for these disclosures — they are mandatory legal obligations.

Payment Processors

Necessary transaction data is shared with GCash, Maya, BPI, BDO, and other integrated payment providers solely for the purpose of processing deposits and withdrawals. Each payment provider operates under its own privacy policy and applicable Philippine financial regulations.

Game Providers & Technology Partners

Limited account and session data is shared with licensed game providers (e.g., JILI, PG Soft, Pragmatic Play, Evolution Gaming) to facilitate gameplay, verify bet outcomes, and process game-related credits. These providers are contractually bound to use data only for the stated purpose and in accordance with applicable data protection law.

Identity Verification Services

During KYC verification, identity document images and biometric data (liveness check) may be processed by a trusted third-party identity verification provider. This provider acts as a data processor under gopeso's instructions and is contractually prohibited from retaining or using your data beyond the verification purpose.

Law Enforcement

gopeso may disclose personal data to Philippine law enforcement agencies or courts where required by lawful order, subpoena, or applicable legal process. Where legally permitted, gopeso will notify the affected player of such a disclosure request.

06Cookies & Tracking Technologies

gopeso.cam uses cookies and similar tracking technologies to operate the platform, maintain your login session, detect fraud, and understand how players navigate the site. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function — login session management, security tokens, and load balancing. These cannot be disabled without disrupting platform functionality.
• Functional cookies: Remember your preferences such as language settings, last-played games, and deposit method. Deletion clears these preferences.
• Analytics cookies: Anonymized data on page visits, click patterns, and session duration used to improve gopeso's platform design and performance. No personally identifiable data is included in analytics reports.
• Security cookies: Used to detect suspicious activity, bot traffic, and unauthorized access attempts. These are part of gopeso's fraud prevention infrastructure.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to log in and use the platform. Blocking analytics or functional cookies will not prevent platform access but may reduce the quality of your personalized experience.

07Data Retention

gopeso retains personal data for the periods necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and licensing obligations. The general retention framework is as follows:

• Active account data: Retained for the duration of the player relationship plus 5 years following account closure, as required by PAGCOR licensing conditions and RA 9160.
• KYC identity documents: Retained for a minimum of 5 years following the end of the business relationship, in accordance with AMLC record-keeping requirements.
• Financial transaction records: Retained for 5 years from the date of each transaction as required by Philippine financial record-keeping regulations.
• Game and wagering records: Retained for 3 years for audit and dispute resolution purposes, or longer where required by PAGCOR reporting obligations.
• Marketing preferences and consent records: Retained until consent is withdrawn plus 2 years, to evidence compliance with consent-based processing requirements.
• Technical and device logs: Retained for 12 months, used for security investigation and fraud detection purposes.

After retention periods expire, personal data is securely deleted or anonymized. Anonymized data (where individual players cannot be identified) may be retained indefinitely for statistical and analytical purposes.

08Data Security

gopeso implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. Our security framework includes:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and gopeso.cam is encrypted using TLS 1.3 encryption. The padlock icon in your browser confirms this encryption is active.
• Database encryption: Sensitive personal data fields (government ID numbers, financial account references) are encrypted at rest within gopeso's database infrastructure.
• Access controls: Access to player personal data is restricted to gopeso personnel who require it for specific job functions, governed by role-based access controls and audit logging.
• Two-factor authentication: Available for all player accounts — gopeso strongly recommends enabling 2FA via your account security settings.
• Penetration testing: gopeso's platform undergoes regular third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach affecting player data, gopeso will notify the National Privacy Commission (NPC) within 72 hours of discovery and will notify affected players without undue delay, as required by RA 10173.

While gopeso takes all reasonable steps to protect your data, no internet transmission is 100% secure. Players are responsible for maintaining the security of their own login credentials and should never share passwords with third parties.

09Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), as a data subject you have the following rights with respect to your personal data held by gopeso:

• Right to be Informed: You have the right to know what personal data gopeso holds about you, how it is used, and with whom it is shared. This Privacy Policy fulfills that obligation.
• Right of Access: You may request a copy of all personal data gopeso holds about your account. gopeso will respond to access requests within 15 calendar days.
• Right to Rectification: If your personal data held by gopeso is inaccurate or incomplete, you have the right to request correction. Some corrections (e.g., name changes) require supporting documentation.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the original purpose and where no legal obligation requires its retention. Note that PAGCOR and AMLC-mandated retention periods will apply.
• Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object to personal data processing based on gopeso's legitimate interests. Processing for legal obligations (regulatory reporting, AML compliance) cannot be objected to.
• Right to Lodge a Complaint: If you believe gopeso has mishandled your personal data, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).

10Children & Minors

gopeso Casino is strictly prohibited to individuals under the age of 21. This is a mandatory requirement of gopeso's PAGCOR licensing conditions, reflecting the minimum legal gambling age in the Philippines for casino-style online gaming.

gopeso does not knowingly collect, process, or retain personal data from individuals under 21 years of age. If gopeso becomes aware that a minor has provided personal data through the registration process, that account will be immediately suspended, all data will be deleted in accordance with applicable regulations, and any deposits will be refunded to the originating payment method.

11Cross-Border Data Transfers

Some of gopeso's game providers, technology partners, and identity verification services operate infrastructure outside of the Philippines. Where personal data is transferred outside the Philippines, gopeso ensures that:

• The recipient country provides a comparable level of data protection to the Philippines, or
• The transfer is covered by appropriate contractual safeguards (standard data processing agreements) requiring the recipient to protect data in accordance with RA 10173 standards, or
• The transfer is specifically authorized by the National Privacy Commission.

gopeso does not transfer data to jurisdictions with materially weaker data protection standards without contractual safeguards in place. Players may request information about specific cross-border transfers relevant to their data by contacting the gopeso DPO.

12Changes to This Privacy Policy

gopeso may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or updates to our platform features. The "Last Updated" date at the top of this page will always reflect the most recent revision.

For material changes — such as new categories of data collection, new sharing arrangements with third parties, or changes to your rights — gopeso will notify registered players via email at least 14 days before the changes take effect. Minor clarifications or formatting changes may be made without advance notice.

Continued use of the gopeso platform after a Privacy Policy update takes effect constitutes your acknowledgment of the updated policy. If you do not agree with a material change, you may close your account and withdraw your remaining balance prior to the effective date.

13How to Contact Us

For all privacy-related inquiries, data subject rights requests, or complaints, please contact gopeso's Data Protection Officer using the following channels:

• Email: [email protected] — use subject line "Data Privacy Request" for all DPO correspondence.
• Live Chat: 24/7 live chat is available on the gopeso platform for general privacy questions and account-related data inquiries.

For complaints that cannot be resolved with gopeso directly, you may escalate to the Philippine National Privacy Commission (NPC). The NPC is the government body responsible for enforcing RA 10173 and protecting the data privacy rights of Filipino citizens.